#LivingSugarFree #Execute #CustomerService
If you are over the age of 25, you probably agree that CS has gone to the dogs, actually that would be an improvement… anywho, my point is:
In the name of getting things done, being productive, positively impacting others, spreading peace and the elimination of bullying and environmental pollution…
The million dollar question is…
How much time do you spend complaining about bad service rather than coaching the person serving you through the process to get what you need done?
Many hourly employees today don’t understand the classic customer concepts:
Give ‘em the pickle.
Never say no.
The customer is always right.
I can help with understanding teamwork concepts.
None of these quotes was intended for employees to give away the store or be treated poorly. These are statements to instill going above and beyond to make the customer feel served. Even if what the customer wants is completely against policy there is a way to meet their needs without saying no, reading the fine print and telling them how wrong they are. If you know this, and it chaps your hide; here’s where you can help yourself.
Teamwork is not only for the workplace; it can be exercised daily in emergency situations, with complete strangers in the grocery store and yes with the person sitting on the other side of the counter, computer or telephone.
Be productive, teach a service rep how to be a better employee. Make it a triple win!
If you have a business, this article is a must read. If you don’t have a business, this article is a must read. People are much more in control of their environment, career, life, etc. when they are fully literate. Yes I know you can read and write; but are you fully literate?
Does social media affect the value of relationships; the ability to trust an individual or organization; and the overall flow of currency in an economy?
Continue reading and join the discussion on this article from Atlanta Social Media Examiner…
Girls Run Super Bowl XLVII
Did women, take over the Super Bowl last night? …America The Beautiful, National Anthem and Super Bowl Halftime show all being belted by African American females. There was not a dry eye in the place as Jennifer Hudson and Alicia Keys touched the nation.
Although Beyoncé didn’t perform ‘We Run The World (Girls)’, it was implied in her performance and she owned it. See my article at Examiner.com for more about the halftime show and other highlights of Game Day 2013 including the mysterious blackout…
Great article from TrustCloud — Is the Internet keeping us more honest? http://ow.ly/gbGE7 > There is no trust without transparency. ~A.R. http://xeeme.com/AndreaRaquel